Kunaki is a CD-R duplicator that a LOT of artists are using right now. They're a 3rd party duplicator that puts together a rather nice quality package for low (or high) duplication runs. I have perhaps erroneously assumed that the Dark Duck disc you received was a Kunaki pressing and it sounded like you went directly to the duplicator at one point for the refund/complaint. Is there a bar-code on the disc? If so it may say who distributes it. Kunaki CDRs say "distributed by Kunaki LLC" in the bar-code area. Regardless, it sounds like you may have it all sorted out.