This is Daniel, also one of the co-founders of lotuspike. Due to life's pace, I very seldom post here, but this thread warrants some attention.
First, as Ben has more then hinted at, Lotuspike has always prided itself on releasing the highest-quality product we can, at least we strive to. We value customer feedback and always — and without exception — respond to customer inquiries and make right any wrongs. Seriously, ask around...you'll see. So, while we try to do our best, we recognize that sometimes things slip by and when they do, (again, as Ben has stated), we own it and want to rectify it.
Secondly, our commitment to quality is also why we take the negativity on this thread so seriously. While we admittedly may have made some mistakes, our reputation precedes us, and commenters on this post would do well to look around a bit and try to understand our fairly strong track record of releasing a high-quality product — and that we have built a brand with comparatively good production value — before blasting us like a pack of amateurs. Again, ask around. From Robert Rich to John Diliberto, we have received praise for our attention to detail since 2004. Again, we admit fault when necessary, but the vehemence behind some of these comments gives me pause, since as previously mentioned, we have worked hard to evolve this label over time and tend to it's reputation carefully. I think I speak for all three of us co-founders and out parent label when I say we feel the urge to defend our reputation, and we do so by offering quick and fair reconciliation of the errors. Ben has offered to do this, and as always, he (we) will see to it.
Hear me now, it is not now — nor has it EVER been — lotuspike's policy to take the "tough, we are not going to even acknowledge this, we got your money too bad ha ha."
attitude. We started this label with money out of our own pocket (you can thank Ben next time you see him, they were his pockets) and we would never take the money our listening audience spends on caring enough to buy our releases for granted.
So, to summarize, we welcome criticism and feedback if it's constructive, and we are happy to refund anyone's money who may not be 100% pleased. But regarding outright flaming and negativity, it's rarely our policy to respond to that except to say, "if you aren't happy, here's your money back, and have a nice day." We trust you'll use your judgement next time you consider making a purchase with us. It's not our intention to volley slams and make enemies. If you aren't happy we want to know why. If there is something we can do, we'll do it. But if you want to call names and slander us, we'll simply take you off our list. No problem.
Once again, we apologize for any inconvenience or hassle our momentary "sloppiness" may have caused anyone who has purchased Rudy's disc thus far, but we'll work as swiftly as possible to correct everything, and we hope the errors won't overshadow the hard work he put into the music.
If you have purchased the disc and need customer service, send us a note - firstname.lastname@example.org
with "Distant Stars Errors" in the subject line and we'll work with you personally to make things right.