Author Topic: Crappy shipping practices of CD retailers (and artists)  (Read 10492 times)

drone on

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Crappy shipping practices of CD retailers (and artists)
« on: November 01, 2012, 10:43:00 AM »
Excuse my whining, but I've noticed recently a trend towards really crappy packaging of CD shipments, both foreign and domestic.  First off, let me say, Hypnos does shipping right!  I always get my CD's covered in protective bubble wrap and packaged carefully.  I really appreciate this as a buyer. 

Recently I received a digipak cd from overseas where the artist/label had just thrown the digipak in a very thin "jiffy" mailer.  The inner tray was cracked in three places and the cover had numerous deep dings and dents.  Would it have been too much trouble to use a piece of cardboard in the package to prevent this??

Just the other day I ordered 3 discs with jewel cases.  I paid $8.00 for Priority Mail (which is high to begin with, but the cd's were cheap so it didn't bother me as much).  I got 'em quick, alright, but the shipper crammed the three cd's in a bubble mailer (the packaging was too small), with no padding or protection.  All the jewel cases were badly cracked.

To make matters worse, when I've emailed some sellers and politely pointed this out, and suggested some alternative shipping practices, they didn't bother to respond. 

This pisses me off!!  Anybody else??  8)

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #1 on: November 01, 2012, 10:47:04 AM »
I've had this same experience many times, with single CDs and boxes of multiple CDs. People seem to think any container will work, even one that allows the CDs to rattle around inside.

Same problem with books, too!
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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #2 on: November 01, 2012, 12:01:07 PM »
I've noticed this too, and I think it's a reaction to the ever increasing cost of shipping.
I've never had a compaint about a busted shipment, but lately I switched to shipping in these:
http://www.uline.ca/BL_1455/Self-Seal-CD-Mailers?keywords=CD Mailers

Because of the increased cost of the mailers, plus the fact that it costs more to actually ship the CD's, I did have to increase my shipping fees slightly. I still lose money on shipping in most cases, it generally costs me $5 to ship a single cd to the US, and $7-$10 to ship to the UK and most of europe.  I've always wondered if I'm the only one losing money on shipping.  If I charged the true cost of shipment it would appear that I'm ripping customers off.

As a side note, my shipments from Hypnos, Amazon, Headphone Dust and Steve Roach are always well packaged.

APK

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #3 on: November 01, 2012, 12:02:44 PM »
I've given up ordering albums with jewel cases, seems they were always broken.
They are also relatively heavy and take up too much space.
This is why I went towards half width vinyl cases at DataObscura -- lighter and don't break.

Just a note. Sometimes you have to cut back on padding/protection to get the albums under a postal weight limit. Over the limit by a fraction and the cost of shipping can easily double. So perhaps there is sometimes a trade-off by labels on the price of shipping vs amount of padding they can have.

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APK

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #4 on: November 01, 2012, 12:07:37 PM »
Blake : why does it cost you $5 to the USA ... are you shipping rocks with it ??  ;)
Costs me $2.50 here in Ontario.

(I'll answer that myself: your packages are over 100grams. If you use a Uline bubble envelope instead of the Uline cardboard you can probably get it beneath 100.)
« Last Edit: November 01, 2012, 12:14:24 PM by APK »
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drone on

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #5 on: November 01, 2012, 12:48:20 PM »
Yes, the Roach mailorder packages items extremely well. 

I guess my main point of this post was about responsibility of the shipper to ensure their product will be reasonably protected.  To me it's not good enough to just blame the postal system, which I think is the attitude unfortunately of some shippers.  If you are sending something fragile and charging the customer for shipping, it's your responsibility to reasonably ensure it gets there in one piece (IMO).  OTOH, there is a seller on eBay who I really like; they also sell the items cheaper than anyone else and shipping is free.  They don't use the best packing and some stuff has arrived cracked (like those jewelcase boxes that hold 4 or 5 CD's) but in this case I don't mind as much because I didn't really pay for shipping. 

But if you do happen to mention it to the seller, politely, not offering any response doesn't make me feel good about that transaction.  It shows the same lack of care they had when they threw your digipak in a thin mailer with no padding and airmailed it.   

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #6 on: November 01, 2012, 01:11:15 PM »
Blake : why does it cost you $5 to the USA ... are you shipping rocks with it ??  ;)
Costs me $2.50 here in Ontario.

(I'll answer that myself: your packages are over 100grams. If you use a Uline bubble envelope instead of the Uline cardboard you can probably get it beneath 100.)

Alberta 'advantage'? We overpay for everything where I live.

I should clarify, it varies wildly.  I've had some come out under 2 bucks, and some over 7 or 8 bucks.  I think it partly depends on what city, zip code, etc...  I've kept track and it averages out to 5-ish dollars.

hdibrell

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #7 on: November 01, 2012, 01:17:02 PM »
"First off, let me say, Hypnos does shipping right!  I always get my CD's covered in protective bubble wrap and packaged carefully.  I really appreciate this as a buyer.  "         I agree with that. Lena does a great job of packing cd's.
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phobos

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #8 on: November 01, 2012, 02:15:26 PM »
I have switched to these, http://rivieramultimedia.co.uk/PBSCProduct.asp?ItmID=9264531.
If anyone gets a cd from me then feedback on the packaging, how it stood up, etc, is most welcome, then if they are no good then alternative packaging will be sought. As a very small independent artist we rely on feedback for everything, it will help us to provide a better service.
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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #9 on: November 01, 2012, 02:34:02 PM »
I have switched to these, http://rivieramultimedia.co.uk/PBSCProduct.asp?ItmID=9264531.
If anyone gets a cd from me then feedback on the packaging, how it stood up, etc, is most welcome, then if they are no good then alternative packaging will be sought. As a very small independent artist we rely on feedback for everything, it will help us to provide a better service.

My copy came looking great.

I'd love to hear similar feedback, there's quite a few Hypnos Forum'ers that should be getting CD's from me in the mail next week.

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #10 on: November 03, 2012, 07:08:13 AM »
(I'll answer that myself: your packages are over 100grams. If you use a Uline bubble envelope instead of the Uline cardboard you can probably get it beneath 100.)

Just a quick follow up - I sent the second wave of CD's out yesterday, and the cardboard mailers with a single digipack come out to 108 grams!  8 bloody grams over the limit!  A few I sent to europe were nearly 10 bucks!  Once I run out of these mailers I'm going to have to figure something lighter out.

einstein36

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #11 on: November 03, 2012, 08:46:11 AM »
I think one of these days when teleport devices are made, then we wouldn't have to worry about mailing such things out, we can just zap the cd's, etc to someone right after ordering with in seconds:)
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drone on

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #12 on: November 03, 2012, 09:50:02 AM »
It's called downloading ;D

jdh

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #13 on: November 14, 2012, 11:35:38 PM »
Agree with Broken Habour,Alberta is expensive,especially Calgary.
Hypnos,Steve Roach,Robert Rich,Amazon,never had an issue.
I even bought a CD a few weeks ago from England off Ebay,I got it in 5 days and perfect.
Maybe it is a European thing, very little experience. 
Shipping is expensive but when it gets to 7-8 dollars for a CD,forget it.Download.

drone on

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #14 on: November 17, 2012, 02:01:25 PM »
Looks like you got the drone on special there Jesse  ;D

drone on

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Re: Crappy shipping practices of CD retailers (and artists)
« Reply #15 on: November 21, 2012, 02:27:52 AM »
I'm starting to wonder if sellers in UK are switching to digipaks and using flimsier mailers to combat the skyrocketing postal costs.  I also received recently a cracked digipak in flimsy mailer from the UK.