Drone On - it would be great if you would send your grievances and complaints direct to kunaki. Their customer service e-mail is: CustomerService@Kunaki.com
I myself would love to hear their response to you. I'd be descriptive as possible.
There was a stretch a few months ago where I had several complaints of their new ink they use gumming up, some people got discs from me that had no CD in them. Ive had misprinted art, and situations where the cover art was for one title and the back art for another. Also nearly very time I've checked my copies I see fingerprints and scratches on the disc surface. These are very annoying issues for sure and it behooves Kunaki to do a little better at quality control. That all said, I've only had a few complaints that required a replacement. Maybe 1 in every 50.
Let us know if you send them a complaint and what they say.