My Presonus Firestudio broke a long time ago and I procrastinated about getting it fixed. Finally, Jeff Pearce calling me Monday to brag about how much he loves his new Apogee audio interface made me realize how much I missed having a decent audio interface, so I contacted Presonus to request out-of-warranty repair. I was very pleasantly surprised by how easy they made the process, and I'll be sending the unit off tomorrow. It looks like they have a flat fee of $95, which isn't bad at all.